Gaming should be a source of fun — not stress. At 399pet, responsible play is our top priority. From setting limits to self-exclusion, all the tools you need are right at your fingertips.
Tools 399pet offers to keep your gaming experience healthy and enjoyable
Set a limit on how long you play each day or week. When your time is up, 399pet will automatically alert you.
Set your own daily, weekly, or monthly deposit limits and maximum loss limits. Once set, limits cannot be immediately reduced — which is exactly what makes this genuine protection.
Take a break of 24 hours to 30 days to clear your head. During this period, your account will be temporarily inactive and no bets can be placed.
If you feel your gaming is getting out of control, you can self-exclude for 6 months to 5 years, or permanently. This is our most powerful protection tool.
At regular intervals, 399pet will show you a reminder — how long you've been playing, how much you've lost or won. This helps you make more informed decisions.
If a family member is concerned, they can submit a third-party protection request. We also recommend parental control software to prevent children from accessing the platform.
Gaming is entertainment — when it starts causing anxiety or financial stress instead of enjoyment, that's when it becomes a problem. Responsible Gaming It means staying aware of your own limits and never letting entertainment turn into an addiction. 399pet takes this very seriously.
Many users in Bangladesh enjoy online gaming as a social and recreational experience. However, a small number sometimes spend more time or money than they intended. At 399pet, we want every user to play mindfully and protect their financial and mental well-being.
Gaming is always meant to be fun. Placing bigger bets to try to recover lost money is never the right call.
If gaming causes you to struggle with essential household expenses in any given month, contact our support team immediately.
Go to Account Settings and find the "Responsible Gaming" tab — all tools are in one place. Setting limits is straightforward. Any increase to an existing limit requires a 24 to 72-hour cooling period, so impulsive decisions won't override your boundaries.
You don't need a reason to use the responsible gaming tools — they are completely confidential and available at any time. 399pet's goal is to support the long-term well-being of every user.
Research shows that players who set gaming limits tend to enjoy the experience longer and report greater satisfaction.
399pet is an internationally licensed gaming platform. We ensure that no one under the age of 18 can access our services. Every account goes through KYC verification. Our dedicated Responsible Gaming team is available 24/7, seven days a week.
We regularly monitor our users' gaming patterns. If unusual activity is detected on any account, our team proactively reaches out to offer support. This isn't surveillance — it's genuine care.
To promote responsible gaming, 399pet follows guidelines from various international organizations. Our staff are trained to identify problematic gaming behavior and are equipped to provide support when needed.
399pet never encourages problem behavior. Your well-being matters more to us than our profits.
Take a moment to honestly answer the questions below. If most of your answers are "Yes", consider reaching out for support.
Is gaming cutting into the time you spend with your family?
Do you increase your bets to try to recover money you've lost?
Do you feel anxious or irritable when you can't play?
Do you hide your gaming from family members?
Finding it hard to focus on work or studies?
If most of your answers are "Yes", please reach out to our support team.
Our Responsible Gaming team is on standby around the clock.
Take action immediately if you notice these signs
| Signs | Description | Risk Level | What to Do |
|---|---|---|---|
| Losing track of time | Losing track of hours spent playing | Moderate | Enable time limit |
| Budget overrun | Spending more than planned | Caution | Set a Deposit Limit |
| Chasing Losses | Chasing Losses by Increasing Bets | High Risk | Take a Cooling-Off Period or Break |
| Family conflict | Strained Relationships Due to Gaming | High Risk | Consider self-exclusion |
| Playing with Borrowed Money | Borrowing Money to Play | High Risk | Contact Support Now |
| Mood changes | Feeling restless when unable to play | Caution | Take a break, seek professional advice |
| Neglecting Responsibilities | Neglecting Work or Studies | High Risk | Self-exclude and seek professional help |
399pet's Responsible Gaming Toolkit — easy to use, effective immediately
Frequently Asked Questions About Responsible Gaming