399pet Privacy Policy — Your information is safe with us

399pet is an international-standard online gaming platform committed to providing Bangladeshi users with a safe and enjoyable gaming experience. We treat your privacy as a fundamental right — not an optional feature.

This Privacy Policy is designed to clearly inform you about what data 399pet collects, why it is collected, how it is stored, and when it is used. We believe transparency is the foundation of trust. This Policy is written in plain, accessible language so every user can clearly understand their rights.

If you are under 18, please do not use 399pet. Our services are intended for adults only.

399pet collects only the information essential to operating our services. We gather data through three primary channels:

a) Information You Provide Directly:

• Name, date of birth, and address
• Mobile Number & Email Address
• National ID or passport number (for KYC verification)
• Payment method details (Mobile Banking, Nagad, Rocket number)
• Your Support Tickets & Chat Messages

b) Automatically collected information:

• IP Address & Device Information
• Browser type and operating system
• Your activity and gaming history on the platform
• Login time, session duration & usage patterns
• Transaction date, time & amount

c) Information received from third parties:

• Identity Verification Agency Information
• Payment Processor Transaction Confirmation
• Fraud Prevention Agency Information

399pet uses your information for the following purposes. Each purpose has a clear and specific reason:

• Account Management: To create and verify your account, ensure login security, and keep our services running smoothly.
• Financial Transactions: To process deposit and withdrawal requests and comply with anti-money laundering regulations.
• Service Improvement: To enhance your gaming experience and introduce new features.
• Security Assurance: To detect and prevent fraudulent activity.
• Customer Support: To resolve your issues and answer your questions quickly.
• Bonuses & Promotions: To send you relevant offers based on your preferences (provided you have given your consent).
• Legal Obligations: To meet the requirements of licensing authorities and regulatory bodies.

399pet never sells your personal information. However, limited data may be shared with trusted parties in certain specific circumstances:

• Payment Processor: To process transactions via Mobile Banking, Nagad, Rocket, and other approved payment gateways.
• KYC Partner: Licensed third-party provider for identity and age verification.
• Security Provider: Specialist agencies in fraud prevention and cyber attack protection.
• Law Enforcement Agencies: Only the minimum necessary information, provided in response to a court order or valid legal request.
• Licensing Authority: For mandatory reporting to regulatory authorities.

For international data transfers, 399pet ensures that the destination country has adequate data protection regulations in place.

Cookies are small data files stored in your browser. 399pet uses cookies for various purposes. A detailed list of our cookies is provided below:

You can manage cookie preferences through your browser settings. Please note that disabling essential cookies may affect the functionality of certain platform features.

399pet does not retain your information indefinitely. Each category of data has a defined retention period:

• Account Information: For the duration of active account use and up to 5 years after closure (as required by legal obligations).
• Financial Transaction Records: 7 years (as required by AML and tax regulations).
• KYC Documents: 5 years from the date of verification.
• Support Contact: 3 years from the date of last contact.
• Log Files: 90 days.
• Cookie Data: Subject to each cookie's individual expiry period.

Once the specified retention period expires, data is securely destroyed or fully anonymized.

Every registered user on 399pet holds certain fundamental rights over their own data. We fully uphold these rights:

399pet's services are intended exclusively for adults aged 18 and above. We do not knowingly collect personal information from anyone under the age of 18.

• Age verification is carried out at the time of registration.
• Age verification is confirmed through the KYC process.
• Any account identified as belonging to a minor is immediately closed and all associated data is deleted.

399pet employs industry-leading technology to keep your data secure. Our security layers include:

• Encryption: All data is protected with AES-256 encryption.
• SSL/TLS: All website and app communications are secured with TLS 1.3.
• Two-Factor Authentication (2FA): An additional layer of security at login.
• Firewall & IDS: Round-the-clock monitoring to prevent unauthorized access.
• Security Audit: Regular security audits conducted by third-party experts.
• Staff Training: All staff receive regular training on data protection.
• Data Segregation: Sensitive data is stored on separate servers.

399pet may update or revise this Privacy Policy from time to time. When changes are made, our approach is:

• Notice will be posted on the website at least 14 days before any changes take effect.
• For significant changes, you will be notified via your registered email or SMS.
• The "Last Updated" date at the top of the page will always be kept current.
• If you do not agree to the updated policy, you may request to close your account.
• Continued use of 399pet after any changes will be considered acceptance of the updated policy.

For any questions, concerns, or requests to exercise your rights regarding our Privacy Policy, please contact us:

• Email: [email protected]
• Live Chat: Chat icon at the bottom right of any page on the platform
• Support Hours: 7 days a week, 24 hours a day

An initial response to data protection complaints will be provided within 7 business days. For more details, please visit our FAQ Page View.